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日期:2020-11-17 09:01

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95712 JAVA Project Scenario

Safehome Student Residences owns 20 different apartment complexes in

Washington, Oregon, California, and Idaho. Each apartment complex contains

anywhere from 10 to 60 separate apartments, of varying sizes. All apartments are

leased with a six-month or full-year lease.

It is the company's practice to hire one of the tenants to manage each apartment

complex. As managers, they need to admit new tenants to the building, collect rents

from existing tenants, and closeout leases. The manager also needs to maintain the

apartments conducting any repairs, replacements, or renovations. These can be

billed back to the parent company. For acting as manager, the tenant gets free rent

and a stipend. The stipend varies depending on the size of the apartment building.

Each manager is expected to send a report to the Safehome Student Residences

company headquarters in San Francisco every quarter. This report summarizes the

occupancy rate, the total revenues in rent, the total expenses in maintenance and

repairs, etc. Currently, managers fill out a paper form and mail it back to

headquarters. Many apartment managers have complained that preparing this report

is a very difficult and time-consuming process. Also, the managers at corporate

headquarters have expressed concerns about the accuracy and verifiability of the

reports.

To allay these concerns and to improve the ease and efficiency with which the

apartment managers conduct their daily business, the company is proposing to

develop a centralized system that can be used by the managers to track the daily

business of their apartment building and to prepare their reports.

Report from Consultant

I followed the Apartment Manager for the Eastlake Apartments, Jack Kindel, for four

hours on March 1st, 2010. It was the day the rents were due. Jack's apartment is

also his office. The first thing he did after he opened up and let me in was pick up a

locked box that was chained to the floor just outside his apartment door. "The

Tenants can drop in their rents here," he told me.

Jack took the box inside unlocked it and pulled out the checks while his computer

started up. When it was ready, he began entering the renter's names, apartment

numbers, and payment amounts into a spreadsheet. While he was working a tenant

came in and handed him a check. He thanked them and added it to the pile. When

he had finished, he checked his list against a list of tenants. He told me that three

had not paid their rent yet.

He called each of the three. The first did not answer so he left a message. "I am not

too worried about him," Jack told me. "He isn't always on time, but he always pays

within the 5-day grace period."

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I asked about the grace period. Jack answered me, "The Company allows a renter to

be up to 5 days late without a penalty. If you pay after that there is a $100.00 penalty

tacked on to the rent."

He called the second renter. She was at home and asked if he could wait until the

10th. Jack said OK and then explained to me, "She's an older woman and

dependent on Social Security and retirement checks. I give her a little more leeway.

The Company lets me because she has lived her forever and has always been a

good tenant. This last one though is just no good." He picked up the phone and

called. He got no answer and there was no answering machine. Jack told me that he

was about ready to evict this last tenant. He is habitually late, and he is actually two

months behind in his rent. Jack tells me how difficult it is to actually evict someone.

While he was telling me stories about past evictions, the phone rang. A woman in

apartment 211 told him that her stove was not working Jack opened a second

spreadsheet and entered some of the details. He also wrote some notes on a pad of

paper. He reassured the woman that he would deal with it quickly and promised to

come by in the afternoon.

After four hours, I thanked Jack for his time and left him to his lunch.

Sample Documentation

As a follow up on your initial interview with the project coordinators, Safehome

Student Residences has agreed to show you some samples of various forms and

reports. The first example is of a spreadsheet to keep track of leases at one

apartment complex:

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The second example below is of a spreadsheet used to track rent payments:

The third one below is an example of tracking maintenance requests and responses:

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Finally, here is an example of the report that each apartment manager must turn in to

the main office quarterly.

SAFEHOME STUDENT RESIDENCES


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