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COMP3511/9511 – Human Computer Interaction


Assignment 1


1


COMP3511/9511 Human Computer Interaction


Assignment 1


Term 2, 2025


User Interface Analysis & Critique


DUE: Friday, July 4th at 23:59 (Week 5)


COMP3511/9511 – Human Computer Interaction


Assignment 1


2


Table of Contents


1. Introduction ...................................................................................................................................... 3


2. Steps of doing this assignment .......................................................................................................... 3


3. Formatting ........................................................................................................................................ 6


4. Assessment ....................................................................................................................................... 7


5. Submission ....................................................................................................................................... 7


6. Plagiarism ........................................................................................................................................ 8


7. Learning Outcomes .......................................................................................................................... 9


Appendix A ........................................................................................................................................... 10


Appendix B ............................................................................................................................................ 11


Appendix C(Frequently Asked Questions) .................................................................................................. 12


COMP3511/9511 – Human Computer Interaction


Assignment 1


3


1. Introduction


In designing a user interface, it is important to be able to critically analyse what makes a website


good or bad, without just stating that you do or do not like it. The critique should be based on formal


user interface principles and theories instead of basing it on your ideas. The process of providing a


critique involves stating both the positive and negative aspects of the interface.


In this assignment, you will critically analyse the user interface of a legal information or


consumer rights website. These websites provide essential public services, including legal advice,


consumer protection, dispute resolution, tenancy rights, and information about government


regulations. They are often content-heavy, policy-driven, and used by a diverse audience including


vulnerable or digitally inexperienced users.


You may choose one of the following websites, or select a similar one related to legal guidance,


consumer rights, or regulatory services in Australia or internationally.


Example Websites:


? NSW Fair Trading


Offers consumer protection, tenancy information, building licenses, and dispute


resolution.


? Legal Aid NSW


Provides free legal services, self-help resources, and support for disadvantaged people.


? ACCC – Australian Competition and Consumer Commission


Covers competition law, fair trading, scams, and product safety.


? Justice Connect


Supports not-for-profits and individuals with legal help and digital legal tools.


? Victorian Legal Aid


Another state-based legal aid service, similar to NSW’s.


? QCAT – Queensland Civil and Administrative Tribunal


Offers legal services related to small claims, tenancy, and administrative reviews.


? Citizens Advice (UK)


A widely used UK site offering free advice on consumer rights, housing, employment, and


legal issues.


? Consumer Financial Protection Bureau (USA)


Provides consumer protection and financial education in the US context.


You can analyse the whole website or even select some key pages.


Please make sure you review the website in the English language.


2. Steps for doing this assignment


The following presents a list of steps that you need to follow to complete the assignment. Please


COMP3511/9511 – Human Computer Interaction


Assignment 1


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set out your work clearly in a report-based format.


2.1. Introduction: Provide a brief explanation of the purpose of the website.


2.2. Analysis of the design and visual design principles in an issue table: Try to complete some


tasks from the user's perspective while analysing the website. The tasks should cover the main


functionality of the website.


As you complete the tasks, note down any negative or positive aspects of the interface in an


issues table (see Appendix B).


Your critique is based on Design Principles, Heuristics, Usability Goals and User Experience


Goals (found in Appendix A).


Additionally, you are required to analyse the chosen website based on visual design principles,


including layout style (symmetry or asymmetry), white space, colour harmony, colour contrast,


alignment of the components, and system flow. Once again note down any issues you


encounter or any positive aspects of the interface in an issues table.


List both design principles and visual design principles in the table.


Please consider the points below in your issue table:


a. In your issue table, you should try to list as many usability and visual design issues as


you can, including both positive and negative issues.


b. Number each of the issues that you discovered in your walkthrough. The issues table


(refer to Appendix B) will consist of an Issue Number, whether the issue is


Positive/Negative, Severity rating, Description, Heuristic, Design Principle or Visual


Design Principles that apply to each issue and the effects of each issue on the Usability


Goals and the User Experience Goals. You will also include a screenshot of the issue


found with an annotation that explains the issue visually. (You should annotate your


screenshots to make it clear where the issue presents itself).


c. As you go, link how the lack or existence of each principle (Design Principles, Heuristic


Principles, and Visual Design Principles) could affect the Usability goals and,


consequently, the user experience goals.


For example, if the text colour is completely different on different pages of the website,


it is an example of lack of consistency which is related to the design principal category,


lack of consistency can affect learnability which is related to usability goals, and it can


make the website annoying or frustrating which is related to the user experience goals.


You can find this example in Appendix B.


d. Please consider that each issue can be related to more than one design or heuristic


principle.


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Assignment 1


5


e. You must consider both positive and negative issues.


f. Make sure your screenshots point out specific features on the screenshots. Do this by


annotating the screenshots. We strongly encourage you to take regular screenshots as the


websites are live and can change without notice.


Pictures below show some examples of annotated screenshots:


If you prefer not to include the screenshots in the table, you can put them in an appendix and just


add the image number in the issues table.


2.3. Analysis of the design and visual design principles in detail


a. Choose 8 negative issues from your issues table and IN DETAIL provide a critique of


the issues and potential solutions to solve the issue. For example, if you have 20 issues


in your issue table, choose the 8 most important negative issues and explain them in


detail.


b. You should explain each issue based on the design principles, the heuristics principles,


visual design principles or a combination of them, then mention why the lack of or


existence of each issue could increase or decrease the usability goals and consequently


the user experience goals.


c. Your critical analysis should have enough detail. For instance, it is not enough to just


mention “the arrangement of buttons provides a poor mapping.” You must be able to


critically justify each of your points in detail.


COMP3511/9511 – Human Computer Interaction


Assignment 1


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d. After doing the critical analysis for each of the 8 issues, justify the reason you believe there


is a usability or visual design issue and suggest a possible solution to resolve the issue. For


example, if there is a consistency issue, propose a solution to address the consistency issue


of the website.


2.4. Analysis of Accessibility


In this section, you will analyse the website in terms of accessibility for people with different


needs, including vision impairment, colour blindness, hearing impairment, etc. and provide


possible solutions to solve 2 issues.


* You don't need to include the accessibility issues in the issue table.


2.5. Analysis of Mobile Design


Review the website on your phone and identify usability issues related to the small touch


screen. Identify 3 usability issues and provide a solution for resolving each issue.


* You don't need to include the Mobile design issues in the issue table.


2.6. Sketch your design solutions


Referring to the issues identified related to the design principles, visual design, accessibility


and mobile design, sketch 13 potential solutions (8 sketches related to the usability and visual


design principles, 2 sketches related to accessibility, and 3 sketches for Mobile design issues)


to these issues that you believe may improve the interface. Please annotate the sketch of your


solution making it clear what you have changed and explaining how it has improved the


interface or removed the issue you had originally found.


3. Formatting


Please read the following carefully, as there are marks allocated for your formatting and


presentation.


● The report should be presented in an A4 document.


● The report, excluding the cover pages, must be a maximum of 20 pages.


● 12-point font should be used for the main body of text.


● Consistent font sizes (e.g., use the same font size for all headings)


● Use 1.5 line spacing


● Use a 2.5 cm margin on all sides (top, bottom, left, and right).


● Add page numbers


COMP3511/9511 – Human Computer Interaction


Assignment 1


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● Include your details including name, student number, tutorial time, and tutor on the title


page.


The following can be used as an overall guide for structuring your report:


A. Title Page, stating the title of your assignment, your name, student number and the


name of your tutor and tutorial time – THIS IS NOT INCLUDED IN YOUR PAGE


LIMIT


B. Explaining the purpose of the selected website (One paragraph)


C. Issues table (including Annotated Screenshots) (3-4 pages)


D. Analysis of the 8 chosen design and visual design issues with their respective 8


solutions (4-6 pages)


E. Analysis of the mobile design and solutions (2-3 pages)


F. Analysis of the accessibility and solutions (1-1.5 page)


G. Sketch of the solutions (5-6 pages) – each sketch must be at least 1/3 a page for


readability


Note to the above: The number of pages above are guidelines and suggested maximums for each


section. You do not need to fill the suggested space. The maximum for the report is 20 pages in


total, please note that the title page does not contribute to this page limit.


Your work is evaluated based on your depth of analysis and the accuracy of your answers.


Therefore, if the number of pages is less than 20, it won’t affect your mark given you cover


all the required parts of the assignment to high quality.


4. Assessment


Please ensure you read the following carefully, as there is important information regarding how


you are to submit the assignment.


● The assignment constitutes 25% of your final assessment.


● This assignment is to be completed individually.


● For late submissions:


? A late penalty of 5% will be deducted (off the raw mark) per day (or part


thereof) late.


? Assignments submitted after 23:59 on the due date will be marked as late.


? E.g. if your assignment is marked at 80% and you are late by two days, you


will receive 70%


5. Submission


The assignment is to be submitted electronically through Moodle as a PDF file.


The assignment is due and to be submitted online (using the provided link) in Week


5, July 4th


at 23:59.


IMPORTANT NOTE: In the final hours or so before the submission deadline, Moodle


often


experiences a high load as students try to submit at once. A late submission because Moodle was


overloaded is not a valid excuse. Upload earlier! Uploading your assignment earlier will also give


you a chance to make any necessary changes to your work if plagiarism is detected by the


COMP3511/9511 – Human Computer Interaction


Assignment 1


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plagiarism checker upon submission.


A Turnitin submission link will be made available on Moodle prior to the due date. As you submit,


your assignment will be passed through a plagiarism check. If there are any issues, you can re- submit the assignment and a new plagiarism report will be generated.


Please note that for second and subsequent submissions, it can take up to 24 hours to generate


the plagiarism report, so do not leave this to the last minute!


6. Plagiarism


If plagiarism is detected a maximum penalty of zero marks will be awarded for this assignment.


Note that all cases of plagiarism are reported to the School Plagiarism


officer. All assignments


are run through a plagiarism checker so it would be ill-advised to copy and paste either from


the web or another student.


Assignments are checked against a database of past and present submissions, along with


online websites and other resources.


What is Plagiarism?


Plagiarism is the presentation of the thoughts or work of another as one’s own. * Examples include:


? direct duplication of the thoughts or work of another, including by copying material, ideas


or concepts from a book, article, report, or other written document (whether published or


unpublished), composition, artwork, design, drawing, circuitry, computer program or


software, web site, Internet, other electronic resources, or another person’s assignment


without appropriate acknowledgement.


? paraphrasing another person’s work with very minor changes keeping the meaning, form


and/or progression of ideas of the original.


? piecing together sections of the work of others into a new whole.


? presenting an assessment item as independent work when it has been produced in whole


or part in collusion with other people, for example, another student or a tutor; and


? claiming credit for a proportion of work contributed to a group assessment item that is


greater than that actually contributed.


For the purposes of this policy, submitting an assessment item that has already been submitted for


academic credit elsewhere may be considered plagiarism.


Knowingly permitting your work to be copied by another student may also be considered to be


plagiarism.


Note that an assessment item produced in oral, not written, form, or involving live presentation,


may similarly contain plagiarised material.


The inclusion of the thoughts or work of another with attribution appropriate to the academic


discipline does not amount to plagiarism.


The Learning Centre website is the main repository for resources for staff and students on


plagiarism and academic honesty. These resources can be located via:


https://student.unsw.edu.au/plagiarism


COMP3511/9511 – Human Computer Interaction


Assignment 1


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The Learning Centre also provides substantial educational written materials, workshops, and


tutorials to aid students, for example, in:


? correct referencing practices.


? paraphrasing, summarising, essay writing, and time management.


? appropriate use of, and attribution for, a range of materials including text, images,


formulae, and concepts.


? Individual assistance is available on request from The Learning Centre.


Students are also reminded that careful time management is an important part of study and one of


the identified causes of plagiarism is poor time management.


Students should allow sufficient time for research, drafting, and the proper referencing of sources


in preparing all assessment items.


* Based on that proposed to the University of Newcastle by the St James Ethics Centre. Used with


kind permission from the University of Newcastle Adapted with kind permission from the


University of Melbourne.


7. Learning Outcomes


? Apply your understanding of the heuristics, design principles and visual design to


formally evaluate the usability and user experience goals of an interface.


? Apply your knowledge of mobile design to evaluate the website and adapt it for smaller


screens.


? Apply your knowledge of accessibility to evaluate the accessibility limitations of a


website.


? Identify both positive and negative aspects of design.


? Understand how the design of a system is influenced by the intended


audience.


? To understand the practical issues of real-world interface design and


evaluation.


COMP3511/9511 – Human Computer Interaction


Assignment 1


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Appendix A


Design


Principles


Heuristics Usability


Goals


Some User


Experience Goals


Structure and


layout


Match between


system and the


real world


Effectiveness Satisfying


Affordance User Control and


Freedom


Efficiency Enjoyable


Visibility Consistency and


Standards


Safety Fun


Feedback Help users


recognise, diagnose


and recover from


errors


Utility Entertaining


Constraints Error Prevention Learnability Helpful


Mapping Recognition rather


than recall


Memorability Motivating


Consistency Flexibility and


Efficiency of Use


Aesthetically


pleasing


Aesthetic and


minimalist design


Frustrating


Help and


Documentation


Boring


Visibility of System


Status


Rewarding


Annoying


You can find detailed definitions of these design principles, user experience goals, usability


goals and heuristics in your textbook (Sharp et al., 2019):


? For Design Principles: Section 1.7.3 (p26-32) in Interaction Design (Sharp et al., 2019)


? For User Experience Goals: Table 1.1 (p22) in Interaction Design (Sharp et al., 2019)


? More information on User experience Goals:


Section 1.7.2 (p22-26) in Interaction Design


(Sharp et al., 2019)


? For Usability Goals: Section 1.7.1 (p19-22) in Interaction Design (Sharp et al., 2019)


? For Heuristics: Section 16.2.1 (p550-560) in Interaction Design (Sharp et al., 2019)


? Accessibility and Inclusiveness 1.6 (p17-18) in Interaction Design (Sharp et al., 2019)


? Also, review these lectures: Week 1 (Design Principles), Week 2 (Visual Design, and Mobile


Design) and Week 3 (Accessibility) COMP3511/9511 – Human Computer Interaction Assignment 1


11


Appendix B


Please use the following Issues Table format to present the issues you have found in your selected website


Issue table


Reference Severity +/- Principle Description


Effects on the


usability goals


Effects on the


user experience goals Screenshot


1 3 Negative Consistency


(Design Principles)


The link text colours are completely


different in different pages of the


website which makes the user unsure


if they provide the same function.


Learnability and


memorability


Annoying


Frustrating


2


Positive


Match between


system and the real


world


(Heuristics)


The shopping cart icon is a trolley


that is similar to a real-world trolley.


This allows the user to connect the


icon its function, purchasing their


items.


Learnability Helpful


3


Positive


Flexibility and


Efficiency of Use


(Heuristics)


There is a quick purchase feature


without the need to create a new


account and login to the system


preventing any unnecessary steps


and streamlining the process.


Efficiency


Satisfying


Helpful



? Reference: Choose how you would like to number or reference your issues


? Severity:


0 = Not a usability issue (a technical bug)


1 = Cosmetic issue (fix if there is time)


2 = Minor issue (should fix)


3 = Major issue (must fix)


4 = Showstopper (cannot release until fixed)


? +/-: Positive or negative, can use a + or a – to denote


For positive issues, the severity can be defined by considering the potential absence of the positive usability point that you mentioned. In other


words, you should evaluate how important the feature is and how it can impact users if the website doesn't provide it.


COMP3511/9511 – Human Computer Interaction


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Appendix C


Frequently Asked Questions


1. How should I annotate my screenshots?


Use Microsoft Word, Paint, or any other image annotation tool.


2. Can I include multiple issues of the same principle/heuristic in the issues table?


Yes, identifying multiple instances of the same principle/heuristic is acceptable. However,


including a variety demonstrates a more thorough analysis. Aim for a diverse range to


showcase your critical thinking skills.


3. How should I make the design solution sketches?


Choose your preferred method: hand-sketching, prototyping tools like Figma, or


modifying screenshots.


4. How many pages should I write to get a high distinction?


Focus on Quality: The length of your assignment doesn't impact your grade. We prioritise


the quality of your analysis.


5. Are you free to modify the structure of the assignment? For example, start with the


issue table then add the other headings? Or add screenshots inside the table or


outside the table as an appendix?


Feel free to modify the structure. You can start with the issue table and add other sections


later or vice versa.


For example: If you prefer not to include the screenshots in the table, you can put them in


an appendix and just add the image number in the issues table.


6. Is it OK if we talk about positive or negative issues? Should there be a balance?


Aim for a combination of positive and negative aspects of the website's design. It's okay to


lean towards one side, but you should discuss both for a well-rounded analysis.


7. Can I add pictures within the table, or should I add them as an appendix?


Your Choice: You can incorporate images with the table or within the main document or


add them as an appendix.


8. Will I lose marks if I go over or below the page limit?


Going below the page limit will not result in any deductions. Up to 15% above the page


limit is acceptable.


9. Should I focus more on design principles or visual designs?


COMP3511/9511 – Human Computer Interaction


13


Prioritise whichever aspect (design principles or visual design) is more relevant to your


chosen website. You can discuss both equally or focus more on the prominent element


identified.


10. How many issues should I cover in the issue table to get high distinction?


Quality over Quantity: The number of issues isn't a strict metric. We aim for a


comprehensive analysis. You might combine related issues for better organisation.


11. How long should each section of the assignment be?


Quality over Quantity: The number of words and the length of each section are not


important. The depth of analysis and the quality will be marked.


12. Should you write just usability issues or the visual design principles in the issue table?


You should write both.


13. Should you explain the process of completing the tasks that you want to use to


analyse the website?


No, you don't need to have a separate section for this. However, in the analysis section, if


you think it can support your critical analysis, you can provide a sentence. For example,


when we tried to make a donation, we couldn't find X feature.


14. Is there any specific template for the cover page?


No, just write your name, zID, your tutor's name, and your class time.


15. Can we analyse a foreign website that is in English, or should we only analyse


Australian websites?


As long as the website is related to legal information or consumer rights, that's fine. If


you're not sure about the selected website, you can ask your tutor's opinion in your tutorial.


Please don't post it on Moodle, as this is private and should be discussed directly with your


tutor.


16. Can we copy a part of our assignment text on Moodle to get the lecturer's or tutor's


opinions?


No, it is against university policy to share your assignment with the entire class.


17. Can we show our assignment to the tutor or lecturer before the deadline to get


feedback so that we can improve the assignment?


No, but if you have any questions about the assignment instructions or the course content


that can help you with the assignment, you can post them on the course forum or ask your


tutor in class.


18. Should you take a separate screenshot for each issue, or can you use the same


COMP3511/9511 – Human Computer Interaction


14


screenshot if it shows multiple issues?


You don't need to take separate screenshots if you can cover different issues with one


screenshot. Just annotate the issues accordingly.


19. Should you have two separate tables, one for visual design and another for design


principles, or can you have just one table?


It's up to you.


20. Should accessibility and mobile design issues be added to the issue table?


No.


21. How should you present the severity in the issue table? Should you use a numerical


range such as 1-5 or words such as 'low,' 'medium,' and 'high' to explain the severity?


It's up to you, but if you choose to use numbers, don't forget to include a legend to explain


their meaning.


22. Should I analyse the entire website or specific pages?


You should focus on analysing the main parts of the website that provide key


functionalities. If there are pages that are similar to each other and share similar usability


issues, you can use your own judgment to decide whether to include them.


23. Can we use Generative AI to do the assignment?


You may use generative AI tools such as ChatGPT, Gemini, or DeepSeek only to refine


your own writing—for example, to improve grammar, sentence clarity, or structure.


However, using generative AI to perform the core tasks of the assignment—such as


analysis, sketching, or generating content that forms the main part of the submission—is


strictly prohibited and will be treated as plagiarism.


If your submission shows a high level of similarity to AI-generated content, your tutors


may ask you to provide the AI chat history as evidence of how the tools were used.


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